WormWood

Fulfillment Policy

Last updated: October 14, 2026

This policy explains how purchases from the WormWood DayZ store at www.wormwooddayz.org are delivered, and our rules on cancellations, refunds and payment disputes. It is part of our Terms and Conditions.

1. What we sell

We sell digital products only: perks and items for our DayZ servers and Discord community, such as priority queue, VIP perks, Discord roles, group tag colours, cosmetic and custom items, and statistic resets. Nothing is shipped physically.

2. Before you buy

  • Sign in with Discord and link your Steam account. Purchases are delivered to the SteamID64 shown at checkout.
  • Some products ask you to choose a server, answer questions or pick a colour; deliveries follow those answers.
  • Some products are bought for another player: enter their SteamID64 carefully. Products marked as always for another player can never be applied to your own account.

3. Delivery

  • Automatic delivery: most products are delivered automatically once Stripe confirms your payment, usually within a few minutes. Some in-game perks are applied the next time you are online or after the next server restart.
  • Manual delivery: custom items (for example custom skins or designs) are prepared by staff. If a product needs your input, we may offer to open a private Discord ticket after checkout to arrange it. Expected timing is shown on the product page when it applies.
  • Order status: the thank-you page and your account page show your order and its delivery progress.
  • Delays: server maintenance, restarts, outages, or problems with Discord, Steam or CFTools can delay delivery. We will deliver as soon as the service is back. If anything is not delivered within 24 hours, open a ticket in our Discord or email us.

4. Subscriptions

  • Subscriptions start when payment is confirmed and renew automatically each billing period.
  • Cancel at any time from your account page. You keep access until the end of the period you already paid for, then the perks are removed.
  • If a renewal payment fails, the perks may be paused or removed until payment succeeds.

5. Timed and permanent perks

Products with a duration end automatically when the time runs out. Permanent perks last as long as the server or feature they belong to exists. Wipes, updates, mod changes or server closure may change or remove perks.

6. Cancellations and refunds

  • Because products are digital and delivered right away, all sales are final once an order is paid, except where the law requires otherwise.
  • If we cannot deliver what you bought (for example a product is withdrawn before delivery), contact us and we will deliver an equivalent item or refund you.
  • Statistic resets and other one-time actions cannot be undone once delivered.
  • Tips and covered payment fees are voluntary and not refundable.
  • When a payment is refunded, the perks from that order are removed.

7. Chargebacks and payment disputes

Please contact us before disputing a payment with your bank; most problems can be fixed quickly. When a chargeback or dispute is opened, the perks from that order are removed while it is open. Opening a dispute in bad faith for a delivered product may lead to removal of access to our servers.

8. Bans

A ban or other removal for breaking our server rules does not entitle you to a refund of any purchase.

9. Changes to this policy

We may update this policy. The date at the top shows the latest version. Orders already paid are handled under the policy in effect when they were placed.

10. Contact

Questions about an order: open a ticket in our Discord or email [email protected]. Please include your order number (shown on the thank-you page and your account page).